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Terms and Conditions

Last updated: 13.08.2025

1. Scope of Application  

  • The following Terms and Conditions apply to all orders placed by business customers.

  • These Terms and Conditions shall also apply to future business transactions with business customers without the need for us to refer to them again. The application of any terms and conditions of the business customer that conflict with or supplement these Terms and Conditions is hereby rejected. Such terms shall only form part of the contract if we have expressly agreed to them.
2. Contracting Party, Conclusion of Contract

  • The purchase contract is concluded with CONTROLEX GmbH.

  • The presentation of the products in the online shop does not constitute a legally binding offer but a non-binding online catalogue. You may initially place our products in the shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction tools provided and explained during the ordering process. By clicking the order button, you submit a binding order for the goods contained in the shopping cart. Confirmation of receipt of your order will be sent by email immediately after the order has been submitted.

  • For offers made by us via email, fax, letter or telephone, delivery is non-binding.

  • The time at which the contract with us is concluded depends on the payment method you have selected:


    Invoice  
    We accept your order by sending an order confirmation in a separate email or by delivering the goods within two days.

    Advance Payment
    We accept your order by sending an order confirmation in a separate email within two days, in which we will provide you with our bank account details.

    PayPal Plus
    As part of the PayPal Plus payment service, we offer you various payment methods as PayPal services. After placing your order, you will be redirected to the website of the online provider PayPal. There, you can enter your payment details and confirm the payment instruction to PayPal. The contract with us is concluded upon completion of this process.

    Cash Payment on Pickup
    We accept your order by sending an order confirmation in a separate email within two days.

3. Contract Language, Storage of Contract Text

  • The languages available for concluding the contract are German and English.
  • The contract text is not stored by us.

4. Delivery Terms

  • For deliveries within Germany, the following rates apply:  
    up to 3.0 kg: EUR 4.50
    up to 5.0 kg: EUR 5.00
    up to 10.0 kg: EUR 5.60
    up to 15.0 kg: EUR 6.10
    up to 20.0 kg: EUR 6.60
    up to 25.0 kg: EUR 7.40
    up to 31.5 kg: EUR 8.40
    Cash on delivery: EUR 6.50

  • You also have the option to collect your order from CONTROLEX GmbH , Philosophenweg 31 – 33, 47051 Duisburg, Germany during the following business hours: 9:00–17:00.

5. Payment

  • The following payment methods are generally available to you:

    Advance Payment
    If you select advance payment as the payment method, we will provide you with our bank account details in the order confirmation sent in a separate email and will deliver the goods after receipt of payment. For advance payment, we grant our customers a 2% discount for early payment.

    PayPal Plus

    As part of the PayPal Plus payment service, we offer you various payment methods as PayPal services. You will be redirected to the website of the online provider PayPal, where you can enter your payment details, confirm the use of your data by PayPal, and confirm the payment instruction to PayPal. Further information will be provided during the order process.

    If you choose PayPal as your payment method, you must be registered with PayPal or register first, and authenticate yourself using your login credentials in order to pay the invoice amount. The payment transaction will be executed automatically by PayPal immediately after confirmation of the payment instruction.

    If you choose credit card as your payment method, you do not need to be registered with PayPal in order to pay the invoice amount. The payment transaction will be executed immediately after confirmation of the payment instruction and your authentication as the lawful cardholder, at the request of PayPal by your credit card company, and your card will be charged.

    If you choose direct debit as your payment method, you do not need to be registered with PayPal in order to pay the invoice amount. By confirming the payment instruction, you grant PayPal a direct debit mandate. PayPal will inform you of the date on which your account will be debited (known as prenotification). Upon submission of the direct debit mandate immediately after confirmation of the payment instruction, PayPal will instruct its bank to initiate the payment transaction. The payment transaction will then be executed, and your account will be debited.

    If you choose purchase by invoice as your payment method, you do not need to be registered with PayPal in order to pay the invoice amount. After a successful address and credit check and the submission of your order, we assign our claim to PayPal. In this case, payment can only be made to PayPal with debt-discharging effect. For payment processing via PayPal, the PayPal Terms and Conditions and Privacy Policy apply in addition to our Terms and Conditions.

    Further information and the complete PayPal Terms and Conditions for purchase by invoice can be found here: https://www.paypal.com/de/legalhub/paypal/pui-terms?locale.x=en_EN.

    Payment by Invoice
    If you select payment by invoice as the payment method, we will dispatch the goods as quickly as possible. The invoice amount must be paid by bank transfer no later than 30 days from the invoice date. If payment is made within 7 days of the invoice date, we grant a 2% early payment discount. If the payment deadline (30 days from the invoice date) is not met, the customer will be in default without the need for a further reminder. We charge the following reminder fees: first reminder: EUR 3, second reminder: EUR 4, third reminder: EUR 5. Payment by invoice is only available to customers who have reached a minimum turnover and have passed a positive credit check.

    Cash Payment on Pickup
    You pay the invoice amount in cash upon collection.

6. Right of Withdrawal

  • No voluntary right of withdrawal is granted to business customers.

7. Retention of Title

  • The goods shall remain our property until payment in full has been received.

  • We retain ownership of the goods until all outstanding claims arising from the ongoing business relationship have been settled in full. You may resell goods subject to retention of title in the ordinary course of business; you hereby assign to us in advance all receivables arising from such resale, whether or not the goods subject to retention of title have been combined with or incorporated into a new product, in the amount of the invoice value, and we hereby accept this assignment. You remain authorised to collect these receivables; however, we reserve the right to collect them ourselves if you fail to meet your payment obligations.

8. Transport Damage

  • The risk of accidental loss or accidental deterioration shall pass to you as soon as we have delivered the goods to the carrier, freight forwarder, or any other person or entity designated to perform the shipment.

    For commercial traders, the inspection and notification obligations set out in Section 377 of the German Commercial Code (HGB) shall apply. If you fail to provide the notification required therein, the goods shall be deemed accepted, unless the defect was not identifiable during the inspection. This does not apply where we have fraudulently concealed a defect.

9. Warranty and Guarantees

  • Statutory liability for defects shall apply. Information on any applicable additional guarantees and their precise terms can be found with the respective product and on dedicated information pages in the online shop.

  • Our RMA Policy applies (see online shop).

10. Liability

  • We shall be liable without limitation for claims arising from damages caused by us, our legal representatives, or vicarious agents
    • in the event of injury to life, body, or health,
    • in cases of intentional or grossly negligent breach of duty,
    • in the case of guarantee commitments, where agreed, or
    • where the scope of application of the Product Liability Act applies.


  • In the event of a breach of material contractual obligations, the fulfilment of which is essential for the proper performance of the contract and on the observance of which the contractual partner may regularly rely (cardinal obligations), due to slight negligence on our part, our legal representatives, or vicarious agents, liability shall be limited to the amount of damage foreseeable at the time of conclusion of the contract and typical for this type of contract. All other claims for damages are excluded.

11. Online Dispute Resolution

  • Online dispute resolution in accordance with Article 14(1) of the ODR Regulation: The European Commission provides a platform for online dispute resolution (ODR), which can be accessed at http://ec.europa.eu/consumers/odr/.

12. Final Provisions

  • If you are a business customer, German law shall apply to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG).

  • If you are a merchant as defined by the German Commercial Code (HGB), a legal entity under public law, or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from contractual relationships between you and us shall be our registered office.